Shipping Policy
Last Updated: January 1, 2026
At IVAPUPU, we are committed to providing a reliable and convenient shopping experience. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Where We Ship
We currently ship to eligible addresses within the United States.
Shipping availability may vary depending on the destination, product, and carrier service. If an address is not eligible for delivery, we will notify you as soon as reasonably possible.
2. Order Processing
Orders are generally processed within 7 business days after payment has been successfully received.
Orders placed on weekends or U.S. holidays will generally begin processing on the next business day.
During holidays, promotional events, or periods of unusually high order volume, processing may take additional time.
3. Shipping Time
Estimated delivery times are:
Standard Shipping: approximately 3–14 business days after shipment
Expedited Shipping: approximately 1–7 business days after shipment, where available
Delivery estimates are not guaranteed. Actual delivery times may vary due to carrier delays, weather, natural disasters, holidays, high shipping volume, customs procedures, or other circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping or promotional shipping discounts. Any applicable promotion will be clearly stated on our website.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow up to 48 hours for tracking information to become active in the carrier's system.
6. Delivery Delays
If your package is delayed in transit, please check the tracking information provided by the carrier.
If the tracking information has not been updated for an extended period or indicates a potential delivery problem, please contact us . We will make reasonable efforts to assist you in communicating with the carrier.
Please note that we cannot guarantee a specific delivery date unless a guaranteed delivery service has been expressly purchased and confirmed.
7. Packages Marked as Delivered
If the carrier's tracking information shows that your package has been delivered but you cannot locate it, we recommend:
1.Checking around your delivery location;
2.Checking with household members or neighbors;
3.Checking with your building's management or mailroom, if applicable;
4.Contacting the carrier directly using the tracking number.
Please contact us if you still cannot locate the package. We will make reasonable efforts to assist you.
8. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an incorrect address after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered the fulfillment process.
If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
9. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and the product before disposing of any packaging materials.
Please contact us within 7 days of delivery and provide your order number and photographs so that we can investigate the issue and determine an appropriate resolution.
10. Multiple Items in One Order
Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.
You may receive more than one tracking number or delivery at different times. You will not be charged additional shipping fees solely because an order is shipped in multiple packages unless otherwise stated at checkout.
11. Contact Us
If you have questions regarding your order or shipping, please contact:
Email: ivapupu.com@gmail.com
Website:ivapupu.com
We will make reasonable efforts to respond to customer inquiries within 1–2 business days.