Return Policy

Last Updated: January 1, 2026

At IVAPUPU, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.

1. Return Period

We accept eligible return requests within 7 days of the delivery date.

To be eligible for a return, the product must generally be:

Unused and in its original condition;

Free from stains, odors, pet hair, damage, or signs of use;

Not washed, laundered, altered, or modified;

Returned with original packaging and accessories, where applicable;

Accompanied by valid order information or proof of purchase.

Products that do not meet these requirements may be subject to a partial refund, refused return, or another appropriate resolution.

2. Home Textile Products

For products such as curtains, cushion covers, tablecloths, pillow covers, rugs, and other textile products, the item must be returned in a clean, unused, and resalable condition.

Please do not wash, iron, alter, cut, stain, or otherwise use the product before requesting a return.

3. Pillows, Cushions, and Similar Products

For pillows, cushions, pillow inserts, and other products that come into direct contact with the body, returns may be restricted after the product has been used, washed, or otherwise opened and used, where permitted by applicable law.

If you receive a defective or damaged product, please contact us and provide photographs so that we can determine an appropriate solution.

4. Change-of-Mind Returns

If you change your mind, select the wrong size or color, or simply no longer want the product, you may request a return within the applicable return period, provided the item meets our return requirements.

For change-of-mind returns:

The customer is generally responsible for return shipping costs;

Original shipping charges, if any, are generally non-refundable;

The product must be returned in its original, unused, and resalable condition.

5. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number;

A description of the issue;

Clear photographs or videos showing the product and the issue;

Photographs of the packaging when relevant.

After reviewing your request, we may provide one of the following solutions:

A replacement;

A replacement part, where applicable;

A partial refund;

A full refund;

Another reasonable solution.

If the issue is confirmed to be caused by our error or a product defect, we will generally cover reasonable return shipping costs when a return is required.

6. Minor Variations in Textile Products

Because textile products may be manufactured in different production batches, minor differences in color, texture, dimensions, weave, or pattern placement may occur.

Slight variations between the product displayed on the website and the actual product may also result from lighting, photography, screen settings, or manufacturing processes.

Such minor variations do not necessarily constitute a product defect.

However, if you believe the product materially differs from the product description or listing, please contact us so that we can review the issue.

7. Size Selection

Customers are responsible for selecting the appropriate size based on the measurements and product information provided on the website.

If you select the wrong size, the order may still qualify for a return if the product meets all applicable return requirements. Return shipping costs for such returns are generally the customer's responsibility.

8. Non-Returnable Items

Unless otherwise required by applicable law, certain products may not be eligible for return, including:

Used or washed textile products;

Products with stains, odors, pet hair, or other signs of use;

Products that have been altered, cut, customized, or modified;

Personalized or customized products;

Final-sale or clearance products clearly identified as non-returnable at the time of purchase;

Gift cards;

Products that cannot be resold for hygiene or safety reasons after use or opening.

9. How to Request a Return

Before sending any product back, please contact us at:

ivapupu.com@gmail.com

Please include:

Order number;

Product name;

Reason for the return;

Photos, if applicable.

Please do not send a return to the address shown on the original shipping label unless we have provided specific return instructions.

We will review your request and provide return instructions if the return is approved.

10. Return Shipping

For returns caused by customer preference, including change of mind, incorrect size selection, incorrect color selection, or ordering by mistake, the customer is generally responsible for return shipping costs.

For products confirmed to be defective, damaged, or incorrectly shipped due to our error, we will generally cover reasonable return shipping costs.

11. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been issued. The actual processing time may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to our error.

12. Partial Refunds

In certain circumstances, we may offer a partial refund instead of requiring the product to be returned.

This may apply to minor cosmetic imperfections, minor defects, packaging damage, or other situations where the product remains usable.

Any partial refund will be discussed with and agreed upon by the customer before processing.

13. Exchanges

We may offer exchanges for eligible products, subject to inventory availability.

If the requested replacement product is unavailable, we may offer a refund or another reasonable solution.

14. Return Inspection

Returned products may be inspected upon receipt.

If a returned item does not meet the eligibility requirements described in this policy, we may refuse the return or issue a reduced refund where appropriate.

15. Late or Missing Refunds

If you have been notified that your refund has been issued but the funds have not appeared in your account, please:

Check your bank or payment account;

Contact your payment provider or bank;

16. Consumer Rights

This policy is intended to supplement, and not replace, any rights or remedies that you may have under applicable federal, state, or local laws.

Nothing in this policy is intended to waive or limit rights that cannot legally be waived or limited.

17. Contact Us

For return or refund questions, please contact:

Email: ivapupu.com@gmail.com
Website: ivapupu.com